DHL ExpressMock
Express international delivery.
Customer service
Delivery & returns
Shipping timelines, carrier partners, and how we handle cross-border luxury fulfillment.
Delivery partners
Carriers connect via our shipping service. In development, providers run in mock mode until API credentials are configured in Admin → Integrations.
FedEx InternationalMock
Cross-border express.
DelhiveryMock
Pan-India marketplace fulfillment.
Blue Dart ExpressMock
Premium domestic express in India.
To enable live carrier APIs, set environment keys (e.g. DHL_API_KEY, FEDEX_CLIENT_ID) and SHIPPING_PROVIDER_MODE=live on the shipping service.
Frequently asked questions
How long does delivery take?
Most orders arrive in 3–7 business days after the seller ships. Cross-border lanes may take longer when customs review is required.
Which carriers do you use?
We route shipments through international carriers (DHL, FedEx, UPS) and India partners (Blue Dart, Delhivery, DTDC, India Post, Ecom Express) depending on origin, destination, and seller configuration.
What is DDP vs DAP?
DDP (Delivered Duty Paid) means import duties and taxes are included at checkout for eligible markets. DAP means duties may be collected on delivery.
How do I track my package?
Use the tracking number from your shipping email on our Track page. You will see carrier scans and any active logistics alerts.
How do returns work?
Eligible items can be returned within 14 days of delivery. Start a return from your order details or visit Returns for policy exceptions.
Shipping cost estimator
Sellers and operators can preview DDP/DAP quotes on the technical shipping estimator (for demos and QA).
Open shipping estimator →